Emotional intelligence competencies to manage changeThe ability to manage change is a vital skill in the modern workplace. Significant improvements in the ability to change behaviour, improve morale and productivity have been achieved by the introduction of training initiatives based on emotional intelligence, learned optimism, positive psychology and the neuroscience of change. Training programs with emotional intelligence components are delivering payback of over 1000% return on investment in the first year. Emotional intelligence programs produce outcomes 8 times greater than non emotional intelligence training programs (Goleman & Cherniss 2001) One of the outcomes of these programs is resilience. Resilience is important as it is the bounce back factor that keeps people "in the game". It is the mental toughness and fortitude that is required to push through the negative emotions associated with change. WorkshopsTraining Programs to improve Emotional Intelligence optimism and resilience
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