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. Introduction
. The Psychology of Client Decision Making
. The Manager as Coach
. Leading with Emotional Intelligence
. Emotional Intelligence in Selling
. Business Breakthroughs
. The Art and Science of Selling
. Attitude and Action for Achievement
. Building a Positive Workplace


Program: The Manager as Coach

Evidence by Marcus Buckingham has demonstrated that the length of time a person stays in their job and how productive they are while they are there depends on their direct managers. This management development program will show your managers how to coach their people, so that they achieve their best.


Research shows that most employees are not fully engaged with their work. Traditional management styles are ineffective for engaging and empowering employees to do their best. A coaching style focuses on fostering the employee's skills and interests, creating an opportunity to build a more motivated and engaged workforce.

Key Content

-The SMART model of emotional intelligence

-Improving employee engagement

-Understanding what motivates people

-Leadership styles and their impact on organisational climate and results

-The advantages of a coaching management style

-Building employees' responsibility and commitment


Managers will become better communicators who can motivate and develop employees. The key benefits include:

-The ability to help employees through change

-The know-how to build human capital and performance culture

-Creative business breakthroughs

-Greater employee retention

-More productive relationships, internally and externally

-Decreased stress, increased morale, engagement and productivity


-Seminar or training workshop 1 day to 2 days

-Individual coaching to maximise learning and behavioural change

Case Study

-The Manager as Coach produced increased employee engagement and productivity [Here]